Frequently Asked Questions
Frequently Asked Questions/FAQ
Shipping
Do you offer international shipping?
We currently ship exclusively to Italy. We are working to expand our service to other countries in the future. If you have any questions, you can always contact us by email.
What are the shipping costs?
We offer free shipping on all orders over €80. Orders under this amount will incur a €4.95 shipping charge.
How can I track my order?
Once your order ships, you'll receive a shipping confirmation email with a tracking number. You can track your order using the button in the email or by entering the tracking number on the following page:
[ADD TRACKING PAGE]
How long will my order take to be delivered?
Processing time is 1–2 business days. After shipping, the estimated delivery time is 5–10 business days. We do our best to deliver your order as quickly as possible, so you can enjoy your new items as soon as possible.
Returns
What is the return procedure?
You can return your items within 30 days of receiving them. To ensure a smooth and hassle-free process, we recommend first reviewing our return policy, available in the footer of our website.
Want to make a return? Simply send us an email. Our team will guide you step-by-step through the entire process.
What should I do if my item is damaged or defective?
Please contact our customer service team as soon as possible, providing your order number and attaching clear photos of the damaged or defective item. We will, of course, offer you an appropriate solution.
What should I do if I want to exchange an item?
You can make an exchange by returning the item according to our returns procedure and then placing a new order for the desired item.
To start the process, you can write to us at: support@zaventon.com
Other questions
Can I cancel or change my order?
If you wish to cancel or change your order, please contact our customer service as soon as possible.
How can I use a discount code?
Enter the discount code in the appropriate field during checkout. The discount will automatically be applied to your order total.
What payment methods do you accept?
We accept several payment methods, including:
[ADD YOUR STORE'S PAYMENT METHODS]
Available options will be visible during the checkout process.
How can I find the right size?
Please consult our size chart on the product page to find the best size for your body type. If you have any questions, please don't hesitate to contact us for personalized assistance.
Do you offer gift cards?
No, we do not currently offer gift cards.
How can I subscribe to the newsletter?
You can subscribe to our newsletter by entering your email address in the appropriate field at the bottom of the page. This will allow you to receive updates on new products and exclusive offers.
What is your privacy policy?
We value your privacy. Our Privacy Policy explains how and why we collect, use, and protect your personal data.